Help Desk software that adapts to your CX needs

When you are looking for a help desk platform that is beyond the cookie-cutter applications, choose one that adapts to you.

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Deliver amazing omnichannel customer support

Hubler collects service tickets from all your channels and brings them onto a single dashboard. You’ll get a consolidated view of all your incoming service requests .

Automatically process, assign and escalate tickets

Define the criteria for auto-assignment
Set the rules for auto-escalation
Let bots process, assign & re-assign tickets
Easily manage growing volumes of incoming tickets

Let customers raise issues quickly on dedicated web portals

Deploy a fully customized web portal on your existing website
Works flawlessly on mobile and web
Submit an issue in 20 seconds or less

Gain tremendous visibility over each ticket

Unique ticket ID
Status
Customer information
Issue Type
Time taken to solve an issue

Build powerful business rules

An incredibly powerful, configurable rule engine. Write rules for every step of the process. Create automated reminders and notifications and let specific actions or inaction by your agents trigger notifications