Question 1

Can vendors submit documents through a self-service portal?

Accepted Answer

Yes. Hubler provides a structured vendor portal where vendors submit their documents, answer compliance questionnaires, and track the status of their own onboarding. The portal is configured to your requirements — document types, mandatory fields, and verification standards — so vendors cannot submit incomplete packages.

Question 2

How does the eKYC and document verification work?

Accepted Answer

Hubler runs automated verification checks against configured standards — business registration validity, tax compliance status, and sector-specific certification requirements. Documents that fail automated checks are flagged for manual review with the specific failure reason. The verification step cannot be bypassed in the workflow, so approvers always receive verified packages.

Question 3

Can we configure the approval routing for different vendor categories?

Accepted Answer

Yes. Approval routing in Hubler is configured by vendor category, spend threshold, risk rating, and any other criteria you define. A low-risk stationery supplier follows a different approval path than a high-value strategic partner. Routing rules are configured without engineering involvement and can be updated as your governance structure changes.

Question 4

How does Hubler handle vendor compliance monitoring after activation?

Accepted Answer

Hubler tracks certificate and licence expiry dates for every active vendor. Renewal workflows are triggered automatically before expiry — giving vendors time to submit updated documents and giving your team time to verify them. Vendors whose certificates expire without renewal are flagged in the compliance dashboard and can be suspended automatically based on configured rules.