We helped a Clinical Research company automate its entire case management process in 6 working days and boost its TAT by almost 2X. Here's how we did it.
A leading real estate developer managing a large portfolio of residential and commercial projects. With thousands of incoming customer queries per month, their sales and support teams were under constant pressure to respond and convert quickly.
Incoming customer queries via email were assigned manually to agents — a slow, inconsistent process that led to high response times and missed leads. Without automation, the team had no visibility into case status, agent workloads, or resolution rates, directly hurting their Conversion Rate Optimisation.
Hubler implemented an email automation engine that categorised and assigned incoming cases based on predefined rules — property type, query category, geographic territory. Cases reached the right agent in seconds, not hours. A unified dashboard gave managers real-time visibility into case resolution and team performance.
Automate case assignment and give your sales team the speed advantage they need.
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